Allen Nyberg
Hands-on technical leader. I find the root cause of problems that cross hardware, network, and software, and I stay on them until they're actually fixed.
About
I've spent 15 years working my way from field technician to escalation-level troubleshooting, the kind of problem that doesn't have an obvious answer. I started in the field: installing equipment, terminating cable, turning up systems. Then I moved into operations and support, and today I'm a senior escalation point at Iteris, supporting public agencies across 30+ states and Canada.
My work is diagnosis: digging through device logs and packet captures, isolating faults across hardware, network and timing layers, and working with engineering and hardware manufacturers until the root cause is actually fixed. One example: I traced a recurring overnight transmission outage on a roadside unit to a GNSS timing-chain fault.
I also lead and mentor a product support team, and I build small tools with Claude Code that make that team faster.
What I work with
Networking
TCP/IP, UDP, DNS, DHCP, VLANs, routing and switching, firewalls, NAT, SSL certificates, Wireshark packet analysis. CCNA-trained.
Remote access
WireGuard, Tailscale, Cisco Secure Client (AnyConnect), GlobalProtect, FortiClient, SonicWall, OpenVPN, used daily to reach customer sites.
Systems
Linux server administration, embedded Linux on ruggedized field hardware, Windows Server application installs, SQL and stored procedures for diagnostics, AWS-hosted SaaS.
Connectivity
Cellular IoT (LTE-M) provisioning and troubleshooting for deployed devices, GNSS timing diagnostics, point-to-point wireless links.
Monitoring and tooling
Prometheus, Grafana, Jira, Zendesk, Salesforce, REST APIs and JSON. Bash and Python scripts, written with AI assistance.
Building with AI
Small tools and REST API integrations built with Claude Code that make support teams faster.
Experience
- Jan 2021 – Present
Product Support Manager
Iteris, Inc.
A senior technical escalation point for field-deployed hardware and SaaS products, supporting public-sector clients across 30+ states and Canada. Root-cause analysis from device logs and packet captures, daily troubleshooting of ruggedized embedded Linux systems and customer on-premises Linux servers, client REST API integrations, and hardware validation alongside the manufacturer’s engineers. Manages the product support team and writes its support documentation.
- Feb 2019 – Present
IT Consultant
Safe Communities of Madison-Dane County
Lead IT resource for a Madison nonprofit: network infrastructure, router and firewall configuration, security, and infrastructure migrations with minimal downtime.
- Apr 2019 – Jan 2021
Manager of Operations and Support
TrafficCast International
Ran operational support, staging, and hardware/software validation for field-deployed sensor and network technologies, working with engineering and field operations on hardware anomalies. Managed a team of up to 3. Acquired by Iteris.
- Nov 2016 – Apr 2019
Staff Engineer
TrafficCast International
Level 1–2 technical support for the company’s field equipment and connected systems.
- May 2011 – Oct 2016
Senior Field Technician
TranSmart Technologies
Led a field technician team: on-site installations, network cable termination, power systems, hardware provisioning, preventative maintenance, and system turn-ups.
Home lab
What runs at home:
- Multiple access points, VLANs, managed switches, and hypervisors
- Prometheus and Grafana monitoring
- Synology NAS running Docker containers
- WireGuard VPN
- Home Assistant with Zigbee
- Point-to-point wireless links I installed and maintain
Certifications and education
- IT – Cisco Entry Networking Technician · Madison College, 2018
- NVIDIA-Certified Associate: AI Infrastructure and Operations · in progress
- Technical coursework, Networking and Information Technology · Madison College
Contact
Email allennyberg@gmail.com or find me on LinkedIn.